Policies
Sales and promotions on this site are for web customers only.
Distributors should contact their sales rep for specific pricing and orders.
30 Day Returns
Our 30 Day Money Back Guarantee gives you peace of mind.
If you aren't satisfied with an item, you can return products within 30 days of purchase and we will happily refund the purchase price.
It's easy to return a product:
Contact customer service by emailing customerservice@connetixbrands.com to initiate a return.
We will provide instructions for returning your product.
Ship your new/unused product, in its original packaging, to the address provided.
Return & Exchange Policy
We offer a 30-day free return policy, meaning you can return any of our products within a month for a full refund.
Every order also comes with a full 2-year warranty. If anything breaks or malfunctions with your goods within 24 months, we’ll make it right.
Returning Merchandise
You can only initiate a return after an order has been marked as shipped.
Shipping and handling fees will not be refunded.
Credit for returned items will be applied to the credit method used to make the purchase. Returns will be applied within 10 business days of the date that the return is received by Connetix Brands.
If returns are for defective products, products that were not accurately described or incorrect orders within 30 days of purchase, Connetix Brands will provide a return shipping label to cover the cost of sending items back to us.
Customers are responsible for shipping products back to us. We recommend using a trackable shipping method.
For items not returned in original packaging, store credit will be issued.
Individual products such as clearance items may be excluded from returns.
Refunds, Credits and Balances Due
As soon as Connetix Brands receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact customer service for assistance.
Damaged Items
If an order arrives to you with obvious shipping damage, please contact customer service immediately.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us, you jeopardize your claim and may not receive credit for the return.
Billing and Payment
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
Service Provider cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
International and U.S. Territory Shipping
Currently, we do not ship outside of the United States from Connetix Brands USA.
APO and FPO Addresses
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Order Questions or Changes
If you need to make a change or have questions about your order, email during regular business hours (M-F 8:30am to 5pm EST).
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Connetix Brands reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, Connetix Brands will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.